Coaching and African Leadership Podcast with Gail Cameron

Petro du Pisani talks to Gail Cameron (MD of the Image Excellence Group) on how executive and life coaching has evolved over the past 30 years. They discuss excerpts from Gail’s book “Authentic African Leadership,” and touch on topics such as Emotional Intelligence, Social Intelligence, Resonant Leadership and the Quantum Physics of Leadership

Listen to the podcast here:

Join Our Mindfulness Talk

In our hour-long mindfulness talk, we will explore the conscious awareness of oneself. Watch our video to understand more:

Instilling Hope – the Sine Qua Non of Leadership

2017 has been a challenging year.  Apart from the obvious political instability and economic turmoil, Bloomberg rating SA as the second most stressed country in the world made a lot of sense to many of us this year.  But now is the time for leaders to instil hope.  We should never forget that it is, in the absence of hope that people die – beautifully illustrated by Victor Frankl, the Austrian psychiatrist interned in the concentration camps during World War II.   In his book “Man’s Search For Meaning” Frankl describes how together with his best friend, they had survived the most terrible atrocities when his best friend said “The Allies will break into this camp on 30 March”  Although he had the year right, he had the date wrong.  On the 29th March, his friend became delirious, on the 30 March, he lapsed into a coma and on the 31 March, he died.  Frankl said  – Although it may have appeared that he had died of typhus, he said, I know he died, because he had lost hope.”

So too, is this a time for leaders to instil hope.   The world is not broken.  We live in the era of the ascendancy of people-oriented leadership.  The winds of change have already begun blowing up north in Zimbabwe, so too, will the pendulum, inevitably swing back for South Africa.  More than ever, hope is the sine qua non – an indispensable condition of leadership.

Now is the time to reflect on effective ways in which to judge great leadership.  I am reminded of the words of Professor John Adair, the world’s first professor of leadership studies who said “We judge great leadership by three achievements:

  • “Did they achieve the common task?”
  • “Were they able to create harmony in their team?
  • Were they able to meet individual requirements?”

If we explore the legacy of Nelson Mandela – we know he negotiated this country out of a revolution, he enabled our first democratic elections and the implementation of one of the most progressive constitutions in the world – he very much achieved his common task.  He created harmony in his team by encouraging the friendship that evolved between Roelf Meyer and Cyril Ramaphosa who negotiated our constitution and met individual requirements by bringing polarised elements of society together.

Now is the time to remember him, now is the time to look at his leadership impact and legacy and now is the time to instil hope for all.


Gail has 30 years of experience as an executive coach and is the founder of The Image Excellence Group – a 24 year old coaching company in Johannesburg – one of South Africa’s foremost leadership coaching businesses with a proven track record of mentoring and developing leaders in commerce, industry, sport, politics and the public sector.  A Fellow of Trinity College London, Gail’s proven consummate skill has enabled her clients to lead with confidence globally. 


Gail published her latest book Authentic African Leadership in November 2013.  Gail says ‘We’ve dedicated ourselves to improving the quality of leadership in modern South Africa. As we’ve done so, it’s become apparent to us that one of the biggest challenges facing these leaders is how to create an impactful personal presence that is aligned with company culture that truly releases the potential of management and staff”


Consciousness Coaching

Consciousness Coaching is an advanced methodology of coaching that elevates consciousness, connects to inner wisdom to create the desired, meaningful change.  Within you lie all the answers to every question you will ask in this entire life.

Consciousness coaching connects to this deeper wisdom to live your greatest desire.

The IE Group has been involved in consciousness coaching for more than 10 years.  Modules include The Quantum Physics of Success, Shifting Negative beliefs, Mind Calm, Mindfulness and Self-Awareness coaching.


Address: 159 Oak Avenue, Randburg, Ferndale, 2160
Telephone: +27 11 781 1444
Fax: +27 11 781 1446

The Brand Inside


…in Johannesburg, to be precise.

This signals the second stage of our plan to deliver the benefits of Alignment to businesses across the African Continent. The first was to establish a strong client portfolio in East Africa, which has taken three short years.

Talking of this South Africa market entry, our Africa Partner Chris Harrison (based in Nairobi) notes: ‘Commercial success in Africa requires a business to demonstrate its capabilities in East, West and South Africa. The key hubs are Nairobi, Johannesburg and Lagos. From there more than 20 subsidiary markets can be addressed’.

We’ve spent considerable time analysing the opportunities in South Africa and selecting the right partner for success.

This partner is The Image Excellence Group. Founded by Gail Cameron 24 years ago, they are one of South Africa’s foremost leadership coaching businesses, with a proven track record of mentoring and developing leaders in commerce, industry, sport, politics and the public sector.

Gail says ‘We’ve dedicated ourselves to improving the quality of leadership in modern South Africa. As we’ve done so, it’s become apparent to us that one of the biggest challenges facing these leaders is how to create a company culture that truly releases the potential of management and staff. There is a tremendously good cultural fit between ourselves and The Brand Inside. We look forward to demonstrating the benefits of our partnership to some of South Africa’s leading organisations’.

Between us, we’re beginning work immediately on two major enterprises in the market. Coaching the South African operations of French logistics giant Bolloré Logistics to implement the requirements of a global Digital Transformation Programme. And helping the Pan-African Online Payments Provider Direct Pay Online to align the corporate cultures of three recently acquired enterprises – Paygate in Cape Town, and Setcom and Virtual Card Services in Johannesburg.

“There’ll be no better way for us to demonstrate our value to South African business than by helping these major companies to repurpose themselves for the future’’ concludes Chris.

Mindfulness Talk

As human knowledge is doubling every 13 months, this explosion of information brings challenges and obstacles of its own for everyone on a daily basis.   With the latest technology and global trends, business never stops and we have become connected and defined by what we do in a 24-7-365 day cycle. This influences our ability to concentrate, be decisive, act assertively, perceive objectively and manage time and stress effectively. Ambiguity and uncertainty can undermine our performance and no amount of technical expertise will save the bottom line. The fast-paced, stressful, deadline-driven world can be detrimental for individuals, relationships, and organisations.

The technique that is proving more and more to overcome these challenges and cope with this fast-paced information overload is Mindfulness – an essential part of conscious leadership and one of the most “Googled” words in the world today.

In this hour-long talk we will explore:

  • Define the information explosion
  • Create an awareness of what mindfulness is and why more and more people are looking for purpose and meaning in their lives.
  • Connect with our own conscious awareness to access a deeper wisdom
  • Be provided with practical solutions to define and understand our mindfulness
  • Connect with the power of now


Our Speaker, Gail Cameron is the Founder and Managing Director of the Image Excellence Group and the author of Voice Excellence and Authentic African Leadership.  Her third book “From Misery to Mindfulness is due for publication next year.  With more than 25 years’ experience as an executive coach, she has spoken at the International Association of Business Conferences in Toronto, New York and San Francisco and received the acclaimed All Star designation from the IABC.    Her programmes are offered globally.


Mandela Month- July 2017

Inspirational Talk by Gail Cameron on Authentic African Leadership – A look at Nelson Mandela

As part of our annual pledge to 67 minutes, the IE Group offers the opportunity for Gail Cameron to do this inspirational talk for you and your team- at no charge.

Following a 20 year period of working with, researching and assisting top leaders in Africa to achieve their potential, comes a 256 page book on the topic, condensed to a 20 minute inspirational talk, an intimate look, at one of the world’s most iconic leaders, Nelson Mandela.

Gail Cameron, presented this Ted style talk at the International Association of Business Communicator’s conference in Toronto where she garnered much praise from the international audience who attended the conference.

“This was the most inspirational talk at the conference.  Thank you for your wisdom and storytelling” Fiona Callison – Toronto

“I thought Gail was fantastic.  I’m all over what she talked about and have been thinking about her presentation ever since” Jim Morrison – Edmonton Canada

“I’ve never enjoyed a presentation as much as this in my life – thank you Gail for inspiring me” Harold Joyce – Edmonton Canada

So, if you are wanting to inspire your team about Authentic African leadership, with a particular focus on Nelson Mandela, his leadership style and the importance of Emotional Intelligence, contact:

Kiley LoioI I 011 781 1444

Abridged Business Biography of Gail Cameron:

Gail Cameron is the Founder and Managing Director of the Image Excellence Group with more than twenty five year’s experience as a leadership coach.

A Fellow of Trinity College London, her book Voice Excellence was published in 1994. Gail also appears in the book ‘Inspirational Women’ as well as being a Finalist in South Africa’s Most influential Women In Business and Government for 2008, 2014, 2015 and was a finalist in the Education and Training Sector in 2016.  An internationally acclaimed speaker, Gail has addressed the IABC’s conference in New York in 2008 on Authentic African Leadership and in San Francisco the following year on The Impact of EQ in Business. In 2010 Gail addressed business leaders at the international conference in Toronto on “The Quantum Physics of Leadership Success”, where she was rated 6th out of 67 speakers.   In June 2014 Gail, addressed the international conference on Nelson Mandela’s leadership impact and was awarded the prestigious All Star Speaker designation from the IABC.

Her second book Authentic African Leadership was published in November 2013.

Gail consults locally and internationally to leaders in the corporate, sport and political spectrum.

Corporate Concierge Masterclass: Specialised Frontline Customer Service Training

Why conduct specialised frontline training?


Organisations that skillfully manage the entire customer experience reap benefits such as:

  • Enhanced customer satisfaction
  • Increased Revenue
  • Greater Employee Satisfaction


Organizations need to manage customer touch points and look at their frontline service offering as a memorable moment forming a critical part of the part of the customer journey.


It has become increasingly important to manage customer touch points and redesign the frontline service. The more likeable the frontline staff, the more memorable the business becomes.


This specialised training will distance you from your competition and develop the skills of the frontline staff to maintain a concierge like service of the highest quality and standard.


Frontline staff can emulate the key qualities of a highly skilled concierge. They are the “go-to” person who has the tenacity and calmness to execute any guest’s needs and special requests.


This specialised training provides the opportunity to build professional confidence in a safe environment. Delegates can develop their skills and reinvent themselves in the impressive profile of a professional front line staff member. We provide them with tools to offer high-end guest service.





Ideal Participants for the specialised frontline training:


This training is appropriate for frontline staff as well as entry level supervisors that have to either provide or manage frontline services.


Objective Outcomes of specialised frontline training:

  • By creating brand awareness amongst the delegates, this will empower them with knowledge and understanding of the organisation as a brand, who they are and what they do. Brand values, vision and mission will integrated and communicated throughout the content of the workshop


  • Delegates will become more aware that within their role, they express a measure of control over the customer journey and form a critical part of the customer experience.


  • Through this master class and the development of their skills, delegates will be engaged to experience their role at the core of delivering excellent service.


  • Delegates will recognise that as an individual and employee, they have the ability to create a compelling brand experience.


  • Delegates will feel equipped to address problem situations they experience and be provided with the tools to deliver a positive customer experience.


  • Delegates should feel engaged, connected and committed to the organisation. Through skills development and aligning their personal brand to the corporate brand, we aim to influence their willingness to learn and perform as a brand ambassador.


Format of specialised frontline training:

Blended Approach: A combination of a Group workshop and individual one- on – one training.



Modules explored in this Masterclass:


  • Guest Arrival:

Greeting and ‘checking in’ guests seamlessly


  • Communication:

Delivering clear and concise written and verbal communication

  • Email Etiquette:

Including receiving and processing of meeting requests and booking of meeting rooms in a timely and effective manner

  • Telephone Etiquette:

Dealing with incoming and outgoing telephone calls including voice articulation


  • Receiving and processing of customer requests:

In a timely and effective manner


  • Conflict Resolution:

Dealing effectively with difficult customers


  • Brand awareness:

Develop an understanding of what the organisation does (speak the brand). Educate delegates on brands primary service offering


  • Effective Listening:

In this module, delegates will practise listening:


  • With empathy – viewing the message from the speaker’s perspective
  • Without interfering – receiving the speaker’s message without interrupting or reacting without careful consideration and thought
  • For what people mean – hearing precisely what the speaker means and not what we assume he/she means
  • At all levels – verbal, physical and emotional
  • Without judgement – resisting the distraction of “trigger words” and responding emotionally


  • Speaking with Intent: Being Succinct, Specific and Generous
  • Efficiently and effectively saying what you need to without devolving into detail and drama
  • Saying exactly what you mean without being vague, avoiding an issue or incompletely engaging with the receiver of your message
  • Speaking with a win-win intent while simultaneously creating rapport and building trust


  • Positive Behavioural Change: Awareness, Practice, Habit
  • Exploring what it takes to change including initial awareness of new information, examining current behaviour, developing actions to change negative behaviour, engaging in “praxis”(action-reflection) to further one’s progress and establishing new habits of behaviour



Investment and More information:

Please contact Kiley for more information and cost of this specialised training.

Marketing Practitioner I E:  I T: 011 781 1444 |


Meet Jason Laing: TED Talk Motivational Speaker

On the 18 of March 2015 whilst training for the provincial and SA Track cycling championships on a velodrome track, where he reached speeds close to 70 km per hour, Jason suffered a devastating accident which left him fighting for his life. He suffered severe brain injuries along with 32 areas of his body either broken, dislocated, compressed or collapsed along with internal bleeding of the brain.

However, Jason’s determination to survive and recover was greater than any injury he suffered.  His resultant unique brain processing ability including the processing of complex algorithms to provide innovative solutions to high performance teams, combined with an absolute passion to enable others, makes Jason the most impactful speaker for 2017.

Jason’s story of courage and hope has resulted in him being selected to participate as a speaker in the international TED Talks in Nairobi earlier this year.  His story will amaze and inspire those who hear it.  Jason is currently a finalist in being selected for training at the NASA research facility in California.


Inspire your team, partners, clients and colleagues and book your Jason for this inspirational talk.

Contact: I 011 781 1444